Return Policy

★How do I Return★

You Can Generate a return request within 4 days of the delivered date & time via Email us on help.venutaloza@gmail.com with your order id and reason for return.

Our team will revert you within 24 to 48 hours with the further process.

The customer has to self-ship the shipment to our warehouse address after confirmation.

 

★Exchange★

✔Exchange is available free of cost 

You Can Generate an Exchange request within 4 days of the delivered date & time via Email us on help.venutaloza@gmail.com with your order id and Require Size. Our team will revert you within 24 to 48 hours with the further process.

 

 

 

⚠Are there any charges for return?

①If an item is returned we will refund the amount after deducting the shipping fee or COD fee and convenience fee

②The customer is responsible for return shipping charges

 

★What items are returnable?

✔In original condition

✔Unwashed and Unworn

✔In the original packaging

 

★What items are non-returnable/ Exchangeable?

✔Free gifts or promotional items

✔Used or Washed

✔Without Original Packaging

✔Once Exchanged

 

★Refund Process

Once your return is received at our warehouse and inspected (Unwashed or Unused), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund

Orders booked through COD mode will be credited back as Venutaloza.com Store Credits.

Orders booked through Prepaid Mode will be refunded back to Via Google Pay/Paytm/Bhim/Bank Account (any of one you provide)